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Terms of Service


1. Availability of basebranding™ services
By working with basebranding™, you acknowledge that you are using third party web-based hosting platforms, presenting information from third parties, and that while basebranding™ takes every reasonable action to make sure that the Services remain fully functional and up to date, interruptions do happen, for any reason or no reason, including for routine maintenance. basebranding™ retains the right at its sole discretion to deny access to part or all of the Service to anyone, at any time and for any reason. You understand and acknowledge that due to circumstances both in our control and not in our control, access to the Service may be interrupted, suspended, or terminated.

2. Transmission of information
basebranding™ does not control the Internet, or its security, or that of other networks you use to access the Services. basebranding™ is not, and cannot be responsible for the security of information that you choose to communicate with basebranding™ via the Services. Nor are we responsible for any data lost during transmission. For specific information regarding basebranding™ use of your personal information, please refer to our (Privacy Policy).


3. Fees
By having a website designed by basebranding™, you may agree to a one (1) month, twelve (12) month or twenty-four (24) month contract agreement with third party web hosting services, such as but not limited to; Wordpress. This agreement is between the client and the third party web hosting service. Should you need more information regarding the third party hosting services Terms of Service Agreement, please refer to their respective policies.

4. Payment terms
The Client agrees to pay a 50% deposit of the quoted amount to commence any design project, with the balance payable prior to delivery. Once research, resources allocated or design work has commenced on a project, this deposit is non-refundable. In the case of a change of mind by the Client this deposit is non-refundable. basebranding™ endeavours to provide design services that meet and exceed a client’s needs and expectations, but in the event of a “change of mind” (after a project has commenced) by the Client, the initial 50% deposit is forfeited, plus a prorata payment based upon the initial design/research commenced on the project.

4.1. Accounts that are not paid within the prescribed payment term outlined on the account invoice will incur a late fee of 5% of the total project cost, per payment term. Future scopes of work cannot commence until late fees have been paid in full.

5. Billing errors
If you believe that you have been erroneously billed, please notify your third party hosting service immediately.

5.1. You hereby agree that any fraudulent reporting of a lost or stolen credit card used to subscribe to such as but not limited to; Wordpress service, or any fraudulent reporting of an unauthorised charge to you on your credit card which has been made by you or anyone under your authority, at a time when a charge or other obligation for payment for your use of the third party service remains outstanding, you shall be liable.


6. What You Provide to Us
You are legally responsible for all information, data, text, music, sound, photographs, graphics, video, messages or other materials uploaded, posted or stored in connection with your use of the Services (“Content”).  basebranding™ is not responsible for your Content. By having a website designed and developed by basebranding™, you hereby grant the chosen hosting service a worldwide, royalty-free, non-exclusive license to host and use the Content in order to provide you with the Services and hereby represent and warrant that you have all the rights necessary to grant us such license. You are responsible for any Content that may be lost or unrecoverable through your use of the Services. You are encouraged to archive your Content regularly and frequently.

7. Giving Us Access to Other Accounts and Services
Some of our Services may require you to give us access to or require you to provide login information and password information for accounts or services you may have with third party providers. When you provide this information to us or give us access to these third party accounts you agree that you have read all contracts and written agreements governing such access, login information and passwords and that you have all the necessary contractual and legal rights to give us such access, login information and passwords.


8. Estimated Completion dates
Project estimated completion dates are outlined in each project contract relative to the scope of deliverables outlined in the project scope. When you commence a project with basebranding™ you agree that you have read all contracts and written agreements governing a project and its outlined estimated completion dates. When a project estimated completion date is exceeded, and the remaining work requirement is in excess of two weeks, the project will be paused. A new project commencement date and estimated completion date will be outlined and then signed off on by the client. The project will recommence when the remainder of the complete client deliverables have been handed over.

9. Cancelation by the client
You may cancel your Account in full, or any associated Subscription at any time by contacting your hosting provider, Wordpress, GoDaddy, Webflow or Media Temple. You hereby agree to be personally liable for any and all charges incurred by your username and password until you terminate your Account or Subscriptions with Wordpress, GoDaddy, Webflow or Media Temple. You hereby acknowledge and agree that if you cancel your Account or Subscriptions, the access associated with that membership will be removed, re-commecning the project.

10. Affirmation of agreement
You hereby acknowledge and affirm that you have read this entire Agreement and that you agree to be bound by all its terms and conditions by commencing a project with basebranding™. By authorizing the use of your credit or debit card for payment of such charges and fees necessary to create an Account or purchase a Subscription through but not limited to; Wordpress, and for any other charges which you may incur.

If there are any questions regarding these terms of service you may email us at ( If you have any questions regarding Wordpress' or other third party hosting services, GoDaddy, Media Temple and their respective Terms, please refer to their Terms of Service.

Last modified 07.12.19
Services: Art Direction, Brand Guidelines, Brand Strategy, Creative Direction, Custom Typography, Digital Prototypes, Editorial Design, Identity Design, Illustration, Packaging Design, Print Media, Signage, Social Media Strategy, User Interfaces (UX and UI), Website Design, Website Development.
Melbourne, VIC Australia
+61 (0)400 105 403